Shipping policy
Shipping Policy
At Atlantis Souk, we are committed to delivering your orders quickly and safely.
1. Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or holidays.
2. Shipping Time
Delivery times may vary depending on your location:
- Local shipping: 2–5 business days
- International shipping: 7–15 business days
Please note that delays may occur due to customs or external factors beyond our control.
3. Shipping Costs
Shipping fees are calculated at checkout based on your location and order size.
We may offer free shipping on selected promotions or minimum order amounts.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS to follow your delivery.
5. Customs & Duties
For international orders, customers are responsible for any customs fees, taxes, or import duties required by their country.
6. Incorrect Address
Please ensure your shipping address is correct. Atlantis Souk is not responsible for orders delivered to incorrect addresses provided by the customer.
7. Lost or Delayed Packages
If your package is delayed or lost, please contact us, and we will assist you in resolving the issue as quickly as possible.